Tassenger Support

Tassenger Support helps with account access, OTP sign-in, contacts, notifications, chats, groups, Official Workspaces, tasks, media, privacy, and account deletion.

Support email: vscsocialhandle@gmail.com

We aim to respond within 2 business days. Safety, abuse, account takeover, and deletion requests may require identity checks before we can act.

Safety first

Tassenger support will never ask for your OTP, verification code, password, full payment card number, or device unlock code.

If someone asks for your OTP while claiming to be Tassenger or Virtualify support, do not share it. Email vscsocialhandle@gmail.com with the subject Security.

Account and OTP help

Tassenger signs you in with your phone number and a one-time password.

If you are not receiving the OTP:

• check that the country code and phone number are correct;
• confirm your phone has signal and can receive SMS;
• wait for the resend timer before requesting another code;
• check whether your carrier or device is filtering short-code or unknown SMS messages.

If your number changed, contact support with the old number, new number, and any optional email on your profile. We may require verification before helping with account recovery.

Profile help

You can edit your name, About line, optional email, and profile photo from the Me tab.

Your phone number is account-owned and is not edited from profile settings. If your phone number changes, contact support.

If your profile photo does not update, try again on a stable connection. Tassenger may crop or compress photos so profile images load quickly and look consistent.

Contacts and invites

Tassenger uses Contacts permission to help you find people already on Tassenger and invite people who are not using it yet.

Contacts access is optional. You can deny it and still use Tassenger.

If a contact does not appear:

• make sure the person uses Tassenger;
• save the phone number with the correct country code;
• allow Contacts permission in device settings;
• refresh the Contacts tab if available.

Tassenger does not show a full browsable copy of your address book. Contact phone numbers are used for matching and invite flows.

Notifications

Notifications help you receive task reminders, message alerts, and task accountability updates.

If notifications are not arriving:

• check Tassenger notification permission in your device settings;
• check Do Not Disturb, Focus mode, battery saver, and app background restrictions;
• confirm your device is online;
• open Tassenger once after reinstalling so the device can refresh its push token.

iOS and iPadOS notifications use Apple Push Notification service. Android notifications use Firebase Cloud Messaging.

Chats and groups

In Tassenger, chats are taskable. A conversation may contain normal messages, tasks, task history, timeline labels, proof, reviews, blockers, and reminders.

If messages are delayed:

• check your connection;
• pull to refresh where available;
• make sure the recipient is still in the chat or group;
• contact support with the conversation name, approximate time, and screenshots if the issue continues.

Official Workspaces

Official Workspaces are managed by organizations. Workspace owners and admins may control member access, roles, groups, tasks, reports, and workspace settings.

For workspace access problems, contact your workspace admin first. If the admin needs Virtualify support, they can contact us with workspace details and the affected member phone number.

Support access to workspace data should be scoped, temporary, and auditable.

Tasks

Tasks can include a title, assignee, due date, repeat setting, status, proof, review, blockers, and history.

If a task is missing or out of sync:

• check whether you are in the correct chat, group, or workspace;
• refresh the Tasks screen;
• confirm the assignee and due date;
• contact support with the task name, chat/group name, approximate creation time, and screenshots.

Media and voice notes

Tassenger supports profile photos, group photos, chat images, task proof images, and voice notes.

If upload fails:

• check your network;
• choose a smaller image if possible;
• retry after a few minutes;
• confirm the app has permission to access photos or microphone when needed.

Media is stored using Cloudflare R2. Images may be compressed so they load faster and use less storage.

Privacy and account deletion

Useful pages:

• Privacy Policy: https://www.virtualifyme.com/tassenger/privacy
• Terms of Service: https://www.virtualifyme.com/tassenger/terms
• Delete account: https://www.virtualifyme.com/tassenger/delete-account

You can request account deletion from inside Tassenger or from the delete-account page. Deletion is not the same as uninstalling the app.

Report abuse or unsafe content

Email vscsocialhandle@gmail.com with the subject Abuse report if you see harassment, threats, impersonation, spam, fraud, illegal content, or unsafe content.

Include:

• the user's display name or phone number if visible;
• the chat, group, or workspace name;
• approximate date and time;
• screenshots or screen recordings if safe to provide.

We may restrict accounts, remove content, preserve evidence, or take other action according to our Terms and applicable law.

Security issues

Contact support immediately if:

• someone else may have access to your account;
• your phone number was ported or SIM-swapped without consent;
• you shared an OTP by mistake;
• you see suspicious activity, messages, tasks, or login behavior.

Use the subject Security and include the phone number on the account.

What to include when contacting support

Please include:

• phone number on your Tassenger account, including country code;
• device model and operating system version;
• Tassenger app version from the Me tab if available;
• clear description of the issue;
• approximate date, time, and time zone;
• screenshots or screen recordings if relevant;
• chat, group, workspace, or task name if the issue is tied to a specific item.

Do not send OTPs, passwords, full card numbers, or secrets.

Contact

VIRTUALIFY SOFTWARE CONSULTANCY PRIVATE LIMITED India Email: vscsocialhandle@gmail.com